Case Studies in Group Relations and Organizational Diagnosis.
YALE UNIV NEW HAVEN CONN SCHOOL OF ORGANIZATION AND MANAGEMENT
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Organizational diagnosis is the process of publicly entering a human system, collecting valid data about human experiences with that system, and feeding that information back to the system to promote increased understanding by members. This report contains a theory for conceptualizing and conducting organizational diagnoses and a series of three case studies which show how the approach was implemented in several field settings. Field studies include a manufacturing enterprise, a staff group in the U.S. Navy, and part of an urban school system. The field results demonstrate how intimately related are group dynamics of client and consultant organizations. A crucial part of any effective diagnosis is becoming aware of the mirroring processes between client and consultant systems so these dynamics may consciously influence consultant choice of method and promote both parties understanding of the client system.