Accession Number:

ADA014209

Title:

An Approach for Measuring Benefit and Cost in Management and Information Systems

Descriptive Note:

Final rept.

Corporate Author:

NAVY PERSONNEL RESEARCH AND DEVELOPMENT CENTER SAN DIEGO CA

Report Date:

1974-10-01

Pagination or Media Count:

72.0

Abstract:

A technique is developed for assessing benefit and, to a more limited degree, cost in order to permit meaningful cost-benefit analysis of management and information systems. The technique is most immediately a response to requirements in analyzing a large and complex manpower planning and programming system. It is more generally a response to an apparent gap in existing cost benefit methodology in regard to obtaining useful performance measures in managerial information systems. A model with three prime determinants of benefits is postulated Potential contribution, Received value, and Utilized value. Other candidate factors are also considered, notably feedback. A methodology for costing inputs and outputs is also developed as an important complement to the benefit measures. Analysis results are presented for preliminary data gathered via a questionnaire. Alternative models for considering the measures are discussed. A plan for detailed analysis of the model using extensive data now being collected, in addition to proposed laboratory experimentation, is presented.

Subject Categories:

  • Administration and Management
  • Information Science

Distribution Statement:

APPROVED FOR PUBLIC RELEASE