Evaluating Mobile Remote Presence (MRP) Robots
MITRE CORP BEDFORD MA BEDFORD United States
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Video teleconferencing systems VTCs have enhanced remotemeetings because their ability to convey nonverbal or social cuescan make them simulate in-person interaction more closely thantelephone conversations. Yet many people feel that something isstill lacking, most likely because VTCs require all interaction totake place in a pre-defined set of rooms andor from a singleviewpoint. In contrast, mobile remote presence MRP robots,sometimes called telepresence robots, enable participants to movetheir focus from their colleagues faces to a screen at the front ofthe room, to artifacts on a table, to posters or sticky notes on therooms walls, etc. Consumers now have a choice of severalcommercially available MRP systems, but there are fewevaluation methods tailored for this type of system. In this paperwe present a proposed set of heuristics for evaluating the userexperience of a MRP robot. Further, we describe the process weused to develop these heuristics.