Accession Number:

AD1107882

Title:

Evaluating Mobile Remote Presence (MRP) Robots

Descriptive Note:

Technical Report

Corporate Author:

MITRE CORP BEDFORD MA BEDFORD United States

Report Date:

2014-01-01

Pagination or Media Count:

5.0

Abstract:

Video teleconferencing systems VTCs have enhanced remotemeetings because their ability to convey nonverbal or social cuescan make them simulate in-person interaction more closely thantelephone conversations. Yet many people feel that something isstill lacking, most likely because VTCs require all interaction totake place in a pre-defined set of rooms andor from a singleviewpoint. In contrast, mobile remote presence MRP robots,sometimes called telepresence robots, enable participants to movetheir focus from their colleagues faces to a screen at the front ofthe room, to artifacts on a table, to posters or sticky notes on therooms walls, etc. Consumers now have a choice of severalcommercially available MRP systems, but there are fewevaluation methods tailored for this type of system. In this paperwe present a proposed set of heuristics for evaluating the userexperience of a MRP robot. Further, we describe the process weused to develop these heuristics.

Subject Categories:

Distribution Statement:

APPROVED FOR PUBLIC RELEASE