Accession Number:

AD1107744

Title:

We want to Build a Network: Professional Experiences of Case Managers Working with Military Families

Descriptive Note:

Journal Article - Open Access,01 Sep 2014,01 Sep 2018

Corporate Author:

NAVAL HEALTH RESEARCH CENTER SAN DIEGO CA SAN DIEGO United States

Report Date:

2019-08-28

Pagination or Media Count:

10.0

Abstract:

Optimizing case management CM services increases service member readiness at home and abroad. However, little research has been conducted on CM services provided to military families within the military health system. Semi-structured qualitative interviews were used to identify factors that may impact provision of care to patients and families. A total of 53 case managers from military treatment facilities varying in size, location, and branch of service were interviewed by telephone to explore their perspectives on care delivery qualitative content analysis was performed. Case managers serve a variety of functions but specific roles vary between military treatment facilities. Five factors which impact CM services provided to military families were identified 1 Pediatric Specialization, 2 Heavy Workload, 3 Appropriate Staff, 4 Patient Handoffs and 5 Role of Case Management. Recommendations for improving CM services to facilitate the recovery of service members and their families are discussed

Subject Categories:

  • Medicine and Medical Research

Distribution Statement:

APPROVED FOR PUBLIC RELEASE