Financial Management: DoD and VA Need to Improve Operation of the Montgomery GI Bill Reserve Program
GENERAL ACCOUNTING OFFICE WASHINGTON DC WASHINGTON DC United States
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From the beginning of the Program, DOD has had problems reporting timely and accurate eligibility data to VA. For the period September 1988through March 1989, DOD records indicated that it was taking an average of 91 to 351 days to submit eligibility data to VA. DoD was also submitting inaccurate and incomplete data to VA. The personnel responsible for processing and reporting the data to VA lacked adequate knowledge of the eligibility criteria and the data codes used to report changes in eligibility. DOD has acknowledged these problems, and the reserve components have initiated efforts to resolve them. However, these efforts will not fully correct the problems.
- Administration and Management
- Personnel Management and Labor Relations