Accession Number:



Movement of Household Goods DOD Should Take Additional Steps to Assess Progress toward Achieving Program Goals

Descriptive Note:

Technical Report

Corporate Author:

United States Government Accountability Office Washington United States

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Report Date:


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DOD, through its DP3, arranges for the movement and storage of about 400,000 personal property shipments of servicemembers and their families annually40 percent of them during peak moving season. DOD has identified problems meeting peak season demand and addressing long-standing quality-of-service issues. TRANSCOM announced that in April 2020 it would award a Global Household Goods Contract to a single commercial move manager to oversee DP3 activities that relate to the movement and storage-in-transit of household goods. GAO was asked to evaluate matters related to DODs plans to implement the Global Household Goods Contract. GAO assessed the extent to which TRANSCOM has 1 determined the cost implications of moving to a DP3 that incorporates the Global Household Goods Contract and 2 developed metrics to assess program activities and that relate to overarching DP3 goals. GAO evaluated TRANSCOMs cost estimates against the GAO Cost Estimating and Assessment Guide and a DOD business case analysis against GAOs Assessment Methodology for Economic Analysis.

Subject Categories:

  • Administration and Management
  • Logistics, Military Facilities and Supplies

Distribution Statement: