Accession Number:

AD1090524

Title:

New Metrics and Visualizations to Help the Army Reduce Customer Wait Time

Descriptive Note:

Technical Report

Corporate Author:

RAND Santa Monica United States

Report Date:

2020-01-01

Pagination or Media Count:

12.0

Abstract:

The Army maintenance process uses customer wait time CWT, in days as a metric of the responsiveness of its order fulfillment processi.e., the number of days for a mechanic or supply clerk to order a repair part and receive it. CWT requires close management because the order fulfillment process is subject to delays and disruption. For many reasons, the logistics system might not fulfill a specific requisition for a repair part in a timely manner, and CWT might begin to lengthen. The Army continually seeks to manage and reduce CWT, particularly for those repair parts that are needed to complete a repair and make a piece of Army equipment operational, mission capable, and available for use.

Subject Categories:

  • Logistics, Military Facilities and Supplies
  • Administration and Management

Distribution Statement:

APPROVED FOR PUBLIC RELEASE