Accession Number:

AD1069488

Title:

How Does a Program Manager Gain Insight in the Complex and Chaotic Decision-Making Process

Descriptive Note:

Technical Report

Corporate Author:

Naval Postgraduate School Monterey United States

Personal Author(s):

• Benjamin,Bradley R.
• Baker,Jacob Z.

Report Date:

2018-12-01

Pagination or Media Count:

83.0

Abstract:

Leaders are inundated with complex decisions in chaotic environments that have ripple effects across any organization. This project studies Department of Defense program managers to better understand how a program manager creates situational awareness and understanding in chaotic program environments. Using qualitative research and conducting face-to-face interviews, this project focuses on how program managers gain insight in the decision-making process. This study provides a greater level of insight into these issues and will be the basis of future research. This study focuses on the emergence of six categoriessensemaking, consensus-making, trust, tacit knowledge, explicit knowledge, and the environment. Understanding the fundamental principles that guide decision-making will help program managers make sense of complex and chaotic program environments.

Descriptors:

• program management
• leadership
• decision making
• Department of Defense
• situational awareness
• TRUST (PSYCHOLOGY)
• human behavior
• theory
• interviewing

Subject Categories:

• Administration and Management
• Psychology
• Logistics, Military Facilities and Supplies

Distribution Statement:

APPROVED FOR PUBLIC RELEASE