The Challenges Associated With Providing Efficient and Effective Fire Services to Large Arab-American Populations and the Resources Required to Meet Them
NAVAL POSTGRADUATE SCHOOL MONTEREY CA MONTEREY United States
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Challenges to effective service can be encountered when a predominantly white, Christian, Euro-ethnic, and male fire service encounters unfamiliar minority populations. While studies have been conducted to determine challenges that firefighters face in servicing certain minority groups, no studies have been published related to the challenges encountered when servicing a predominantly Arab-American minority population. This thesis collected data from a sample of firefighters employed by the City of Dearborn, home to the largest percentage of Arab-Americans outside of the Middle East. Firefighters were asked to identify not only the challenges encountered, but also the resources that would aid them in providing more effective service. The research concluded that Dearborn firefighters did encounter challenges when servicing Arab-American minority groups, which included language barriers and the lack of education on the role of the fire service within the community. Resources identified to improve service efficiency and effectiveness included increased collaboration with Arab-American community and religious leaders, educational programs, and the recruitment of bilingual staff.
- Sociology and Law
- Safety Engineering