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Veterans Health Administration: Management Attention Is Needed to Address Systemic, Long standing Human Capital Challenges

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Technical Report

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U.S. Government Accountability Office Washington United States

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VHA faces challenges in transforming its health care operations to provide quality care to veterans. GAOs past work has shown that an agencys workforce, and, in particular its human capital office, can play a central role in organizational transformation. Further, high levels of employee engagementthat is, the sense of purpose and commitment employees feel toward their employer and its missioncan lead to better organizational outcomes. GAO was asked to 1 determine VHAs capacity to perform key HR functions 2 evaluate the extent to which VHAs HR processes are consistent with human capital management principles and internal control practices and 3 assess VHAs performance management process and its efforts to monitor and improve employee engagement. To meet these objectives, GAO evaluated VHAs processes against relevant federal standards for internal control and human capital leading practices, reviewed VA and VHA documents, analyzed responses to employee surveys, and interviewed agency officials.

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