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Noncombatant Evacuation Operations: Department of State's Lessons Learned Program

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Technical Report,10 Aug 2015,10 Jun 2016

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US Army Command and General Staff College Fort Leavenworth United States

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Adequately capturing lessons learned from noncombatant evacuation operations is crucial to improving this inherently joint and interagency effort. As the lead federal agency for the evacuation of U.S. citizens from areas of natural disaster, civil unrest, or other large scale emergency situations, the Department of State should also take the lead in conducting after action reviews and capturing lessons learned following NEOs. This work seeks to determine the current processes and capabilities of the Department of State to capture these lessons learned, and analyze whether they could improve their process by collaborating with and learning from the joint and interagency communities. The conclusion is that DOS can improve its NEO AAR and lessons learned process. The recommendations call for the establishment of a Department of State Center for Lessons Learned, using the Center for Army Lessons Learned as a template. Additionally, conducting joint AARs, utilizing the JLLIS database system and software technology such as IBM Watson for analysis, and integrating lessons learned more fully in the DOS education and training processes.

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