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Veterans Affairs: Sustained Management Attention Needed to Address Numerous IT Challenges

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Technical Report

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U.S. Government Accountability Office Washington United States

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VA relies on IT to meet its mission and effectively serve the nations veterans. Over the past several years, the department has expended billions of dollars to manage and modernize its information systems. However, VA has experienced challenges in managing its IT, raising questions about the effectiveness of its IT operations. GAO has previously reported on a number of the departments IT initiatives. This statement summarizes results from key GAO reports issued between 2010 and 2014 highlighting IT challenges that have contributed to GAOs designation of VA health care as a high risk area. It also describes additional challenges that GAO more recently identified in 2015 and 2016 that are related to increasing the electronic exchange of VAs health records with those of DOD, development and use of VBMS, and the departments modernization of its health care claims processing system.

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