Anthropomorphic Interfaces on Automation Trust, Dependence, and Performance inYounger and Older Adults
Technical Report,15 Jul 2012,14 Jul 2015
Clemson University Clemson
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This proposal sought to better understand the psychological component of human-automation interaction with a focus on understanding what makesautomation seem trustable. Specifically, we will investigate the role of anthropomorphic automation on operators trust, dependence, andperformance with automation. Evidence from the literature and our own recently collected data suggests that the design of automation can affecthow operators perceive the automation and their likelihood of using it. We seek to investigate the conditions under which anthropomorphizedautomation, or automation that appears to possess human-like characteristics, affects the calibration of trust between the operator and the system. Asecondary goal is to understand how anthropomorphic automation effects are moderated by the age of the operator. Older users have differentreactions to automation some research shows over-trust while other research shows under-trust.