A Numerical Solution for Time Dependent, Multi-Channel Queues and an Application to the Acute Minor Illness Clinic, Silas B. Hays Hospital, Fort Ord, California.
NAVAL POSTGRADUATE SCHOOL MONTEREY CALIF
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Faced with a dwindling supply of Medical Officers, the United States Army has installed the AMOSIST nonprofessional medical person Program in many treatment facilities. The program uses specially trained physician extenders to treat ambulatory patients under a physicians supervision. The present study presents a model for the operation of the Acute Minor Illness Clinic AMIC part of the program installed at Silas B. Hays Hospital, Fort Ord, California. The study draws an analogy between the clinic and a multi-channel, time dependent queueing system. An analytic model is presented which uses time dependent arrivals and server schedules and determines expected queue size, expected delay and the probability of delays exceeding a given maximum length. Author
- Medicine and Medical Research
- Operations Research