Don't Shake the Chauffeur's Hand: Toward Reliable Knowledge about Industrial Life.
CALIFORNIA UNIV IRVINE GRADUATE SCHOOL OF ADMINISTRATION
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Unanticipated obstacles and difficulties, endemic to industrial research in complex socio-cultural settings, indicate that reliable conclusions concerning industrial life are problematic. Discussion of sampling biases reveals that error of unknown proportions is introduced into the research process first, when decisions about whom to study are made second, when entree is attempted and third, when individual response cooperation is solicited. The authors conclude that only when data are cumulated across a sizable number of independent studies can reliable conclusions about industrial behavior be made. Author