Components of Organizational Competence: Test of a Conceptual Framework
Technical rept. Jul 1968-Jun 1971
HUMAN RESOURCES RESEARCH ORGANIZATION ALEXANDRIA VA
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The study was designed to identify and explore organizational processes critical to effective functioning and to determine how functioning of the processes is influenced by environmental pressures. A framework was developed based upon the concept of organizational competence and an adaptive- coping cycle consisting of seven critical processes. Ten twelve-man groups of experienced Army officers participated in an eight-hour role simulation of a light infantry battalion engaged in combat operations. Player communications were content-analyzed for quality of process performance, and the organizations activities were evaluated for military effectiveness. It was concluded that organizational competence is a principal determinant of effectiveness, that an organizations ability to respond flexibly to pressures and changes in its environments is related to its competence, and that proficient performance of the identified processes improves effectiveness.