Unit Performance, Situational Factors and Employee Attitudes in Spatially Separated Work Units.
CALIFORNIA UNIV IRVINE GRADUATE SCHOOL OF ADMINISTRATION
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A study investigated the relationship between work unit performance and employee attitudes and situational characteristics among 411 female clerical workers in 37 branches of a bank. The branches were characterized by spatial separation and the performance of similar functions. Two independent dimensions of performance were empirically identified and their relationship to attitudes and situational characteristics were studied within a multivariate framework by means of multiple discriminant analysis. The results indicate how employee attitudes are significantly related to a measure of branch performance reflecting job duties performed. Modified author abstract