Behavioral Factors: Incorporating ADP Systems into Organizations.
ARMY WAR COLL CARLISLE BARRACKS PA
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New ADP systems very often provide suboptimal results or fail altogether, not because of system flaws, but because of human behavioral aspects. The purpose of the paper is to identify those behavioral problems that appear to be universal and to recommend some preventive measures for them. In general, the dysfunctional behavior which so often accompanies new systems appears to stem from perceived threats to the workers and managers well-being, e.g., threats to safety and security needs when a worker believes his job is in jeopardy or threats to his esteem needs when it appears the computer can do his job better, faster, and at less cost. The result is often resistance that ranges from keeping duplicate records to physical sabotage. Anticipation of these problems goes a long way toward prevention, but specific preventive and corrective actions can do much more. Those identified in this paper include creating a receptive organizational climate, reducing the threat, using the group as a change agent, and clarifying the system. Author
- Personnel Management and Labor Relations