Relationship Between System Design, Technician Training and Maintenance Job Performance on Two Autopilot Subsystems.
BUNKER-RAMO CORP WESTLAKE VILLAGE CALIF HUMAN FACTORS DEPT
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The purpose of the study was to investigate the relationship between system design and training variables and performance of technicians. Over a five month period technicians at two SAC bases were observed in troubleshooting the MF-1 and A42G autopilots. Following each maintenance incident the technician was interviewed. At the conclusion of the study maintenance supervisors ranked and rated all technicians in terms of skill level. Data collectors also rated the major design characteristics of the equipments maintained. These ratings were correlated with indices of technician performance and subjected to multiple regression analysis. Those factors contributing a significant amount to performance were extracted. A subjective report test battery was also developed to determine whether subjects could predict their own performance. Author
- Human Factors Engineering and Man Machine Systems