A STUDY OF CALL PROCESSING ON THE AN/TTC-15M SWITCHBOARD
HUMAN ENGINEERING LAB ABERDEEN PROVING GROUND MD
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The report covers the second in a series of studies directed towards analyzing the operator call-processing efficiency of a new family of cordless manual switchboards currently within the Armys inventory. Subjects were required to process a battery of 50 simulated calls of various types in each mode of operation. Call-processing time and operator error were measured and later integrated into actual tactical telephone traffic data for analysis.
- Personnel Management and Labor Relations
- Non-Radio Communications