Accession Number:

AD0701183

Title:

A PRELIMINARY STUDY OF VARIABLES AFFECTING CALL PROCESSING EFFICIENCY IN A TACTICAL ENVIRONMENT

Descriptive Note:

Technical memo.,

Corporate Author:

HUMAN ENGINEERING LAB ABERDEEN PROVING GROUND MD

Personal Author(s):

• McCommons, R. B.
• Inman, Lawrence J.

Report Date:

1969-12-01

Pagination or Media Count:

28.0

Abstract:

An initial survey was conducted to identify variables affecting call- processing efficiency in a tactical communications environment from tape recordings of live switchboard traffic obtained at operational sites in South Vietnam. The collected data were analyzed to furnish specific information regarding traffic composition, average call-processing times, and operator efficiency.

Descriptors:

• *TELEPHONE SYSTEMS
• *SWITCHING CIRCUITS
• MILITARY OPERATIONS
• PERFORMANCE(HUMAN)
• EFFICIENCY
• VIETNAM
• TACTICAL WARFARE
• TIME
• RELIABILITY

Subject Categories:

• Non-Radio Communications

Distribution Statement:

APPROVED FOR PUBLIC RELEASE