A STUDY OF CALL PROCESSING ON THE SB-2082()/GT SWITCHBOARD.
HUMAN ENGINEERING LABS ABERDEEN PROVING GROUND MD
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The report covers initial studies directed towards analyzing the operator call-processing efficiency of a new family of cordless manual switchboards and comparing it to the manual switchboards currently within the Armys inventory. Subjects were required to process a battery of 50 simulated calls of various types in each mode of operation. Call-processing time and operator error were measured and later integrated into actual tactical telephone traffic data for analysis. The study concludes with a relative efficiency rating for the SB-3082GT Switchboard and recommendations for improving its operation. Author
- Human Factors Engineering and Man Machine Systems
- Non-Radio Communications