A VOICE-RADIO METHOD FOR COLLECTING HUMAN FACTORS DATA.
Technical rept. Sep 67-May 68,
AIR FORCE HUMAN RESOURCES LAB WRIGHT-PATTERSON AFB OHIO
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Available methods for collecting human factors data rely heavily on observations, interviews, and questionnaires. A need exists for other methods. The feasibility of using two-way voice-radio for this purpose was studied. The data-collection methodology consisted of a human factors analyst talking from a radio base station with technicians wearing portable radio units while they worked on jobs dispersed over an area. Verbal communication probed for information on equipment problems, procedural problems, delays, and potential hazards. The concept of using radio equipment to collect human factors data was tested, using technicians performing flight-line maintenance. Data collected by radio were compared with data collected by questionnaire. It was concluded that voice-radio is not only a feasible means of collecting human factors data in the field, but has certain advantages over questionnaires in determining hardware problems and amplifying the data-collection capability of the human factors analyst. Author
- Personnel Management and Labor Relations