Accession Number:

AD0684385

Title:

THE CONCEPT OF A COMMUNITY INFORMATION SYSTEM TO MEASURE THE QUALITY OF PUBLIC SERVICES,

Descriptive Note:

Corporate Author:

RAND CORP SANTA MONICA CALIF

Personal Author(s):

Report Date:

1969-02-01

Pagination or Media Count:

6.0

Abstract:

The community information system would consist of the collection of data relevant to public service quality, the periodic reporting of this data in a summarized, sharply focused form, and the application of reliable performance measures to it. The primary purpose of the CIS would be to aid citizen groups in forming balanced judgments and making decisions concerning the service they receive. A secondary purpose would be to increase service quality by making it more visible to the public. Author

Subject Categories:

  • Administration and Management
  • Civil Engineering

Distribution Statement:

APPROVED FOR PUBLIC RELEASE