INTERPERSONAL PEACEMAKING: CONFRONTATIONS AND THIRD PARTY INTERVENTIONS
Special technical rept. no. 1
HARVARD UNIV CAMBRIDGE MA GRADUATE SCHOOL OF BUSINESS ADMINISTRATION
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The report presents a theory and practice of constructive third party interventions into two party conflict. The empirical basis of the report are three case histories of interpersonal conflict in organizations and third party consultation, but the principles derived are more generally applicable. A diagnostic model distinguishes among several aspects of conflict cycles, namely, the issues, triggering events, tactical exchanges, and conflict consequences. Each is an alternate focus for third party control efforts. The analysis illustrates how third parties can favorably influence these conditions, particularly if the third party has optimum role attributes.
- Personnel Management and Labor Relations