CRITERIA FOR EVALUATING THE EFFECTIVENESS OF LIBRARY OPERATIONS AND SERVICES. PHASE 2: DATA GATHERING AND EVALUATION
THOMPSON (JOHN I) AND CO ROCKVILLE MD
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The report summarizes 1 data and information collected to facilitate the development of criteria for the evaluation of the efficiency and effectiveness of Army Technical Libraries 2 the findings on the mission and objectives of Army Technical Libraries 3 the areas in which adequate standards for performance are feasible, and 4 presents the tentative candidate criteria and proposed management techniques useful in implementing them. The criteria apply to 4 general aspects of library performance 1 Philosophical - criteria which relate to the enunciation of the reasons for the existence of the library. 2 Management - criteria which relate to the influence exerted on the efficiency and effectiveness of the library by management practices. 3 Services and products - criteria which relate to the outputs of the library and measures of service or product effectiveness. 4 Operations - criteria which are potentially useful as a basis for developing adequate standards for performance evaluation of the staffs professional actions.
- Information Science