CRITERIA FOR EVALUATING THE EFFECTIVENESS OF LIBRARY OPERATIONS AND SERVICES. PHASE 1: LITERATURE SEARCH AND STATE OF THE ART
THOMPSON (JOHN I) AND CO ROCKVILLE MD
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The report summarizes the findings of a search in the library and management sciences literature to determine the standards and methods of evaluating the efficiency and effectiveness of library services and operations. A matrix was used to show which management techniques, either analytical or operating, may be applicable for evaluating the efficiency or effectiveness of the library components and determine criteria for them. A chart was used to show the relationship of library operations to activities and how they both supported the librarys goal. Existing criteria and standards were found to be unsatisfactory because only some aspects of libraries lend themselves to quantitative measurement, such as number of items cataloged, ordered or found in a period of time. The quantitative measurement of the value of a library service or product such as a literature search, bibliography or current awareness service seemed more difficult to assess.
- Information Science