INTERACTION CONTENT AND TEAM EFFECTIVENESS
GEORGE WASHINGTON UNIV ALEXANDRIA VA ALEXANDRIA
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An experiment was performed to study intrateam interaction under controlled conditions. Coordination was a prerequisite for completing a team task and verbal interaction was the sole means of coordination. All such communications were tape-recorded. Communication content was categorized into two major areas related to task demands and to organizational efforts. With time to solve held constant, number of errors correlated negatively with number of communications specifically concerned with effective response to task demands, but did not yield consistent correlations with interaction related to organizational aspects.