HUERISTIC APPLICATIONS OF QUEUEING TECHNIQUES AS RELATED TO BANK DRIVE-IN SERVICE WINDOWS.
OKLAHOMA UNIV NORMAN
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It is the purpose of this study to outline a more efficient queue discipline to replace the system currently in use by the bank. So, in summary, it is pointed out that the bank is remodeling the parking lots and in doing so, will change the entry point for the drive-in service windows. This change in the point of entry will allow the adoption of a new queue discipline. Instead of allowing a queue to form at each window, the new discipline will serve all service channels from a common queue.