A THEORY OF ORGANIZATIONAL BEHAVIOR DERIVING FROM SYSTEMS RESEARCH LABORATORY STUDIES
RAND CORP SANTA MONICA CA
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A model for predicting system effectiveness is presented. The variables concern the task, the state of the system, and the forces set in motion when the system comes into contact with its task. Four salient characteristics of the model are pointed out it identifies task change as critical, it includes crew learning, it identifies the adaptation process as an adjustment cycle, and it describes system state in terms of qualities of the system as a whole. How this model provides criteria for the contributions of human engineering, training, and personnel selection is illustrated by three techniques for improving system performance the analytic teaching method, the find-the-right-procedure method, and the build-organizational-potential method.
- Operations Research
- Test Facilities, Equipment and Methods