Accession Number : ADA631148


Title :   Improving Customer Satisfaction: A People CMM Perspective


Descriptive Note : Briefing charts


Corporate Author : CARNEGIE-MELLON UNIV PITTSBURGH PA SOFTWARE ENGINEERING INST


Personal Author(s) : Buttles, Palma ; McGraw, Shane ; Blash, Deen


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a631148.pdf


Report Date : 11 Oct 2010


Pagination or Media Count : 46


Descriptors :   *CUSTOMER SERVICES , *PERSONNEL RETENTION , CASE STUDIES , GROUP DYNAMICS , JOB TRAINING , PERFORMANCE(HUMAN) , PERSONNEL MANAGEMENT , QUALITY ASSURANCE , SKILLS , USER NEEDS


Subject Categories : Personnel Management and Labor Relations


Distribution Statement : APPROVED FOR PUBLIC RELEASE