Accession Number : ADA608835


Title :   Delinquent Medical Service Accounts at Brooke Army Medical Center Need Additional Management Oversight


Corporate Author : OFFICE OF THE INSPECTOR GENERAL (DEPARTMENT OF DEFENSE) ALEXANDRIA VA


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a608835.pdf


Report Date : 13 Aug 2014


Pagination or Media Count : 51


Abstract : Our objective was to determine whether the Military Services and selected military medical treatment facilities were effectively managing medical service accounts that were more than 180 days delinquent by transferring the debt to the appropriate debt collection agency or actively pursuing collection. This is the first in a series of reports concerning medical service accounts (MSAs). This report provides the results of our review performed at U.S. Army Brooke Army Medical Center (BAMC). We reviewed the 25 highest dollar delinquent MSAs valued at $11.0 million. BAMC Uniform Business Office (UBO) management did not effectively manage delinquent MSAs. As of May 29, 2013, BAMC UBO management had 15,106 outstanding MSAs, valued at $73.1 million. The accounts were more than 180 days delinquent but had not been transferred to the U.S. Treasury. BAMC UBO management did not transfer 24 of 25 accounts, valued at $10.4 million, to the U.S. Treasury for collection after the account was 180 days delinquent. Further, BAMC UBO management did not actively pursue collection for 20 of the delinquent MSAs, valued at $8.8 million. This occurred because, among other reasons, BAMC UBO management did not have a process in place to monitor and notify staff of MSAs needing follow-up.


Descriptors :   *PAYMENT , ARMY FACILITIES , AUDITING , COLLECTION , DELINQUENCY , FINANCIAL MANAGEMENT , HEALTH CARE MANAGEMENT


Subject Categories : Administration and Management
      Medical Facilities, Equipment and Supplies


Distribution Statement : APPROVED FOR PUBLIC RELEASE