Accession Number : ADA603557


Title :   A Survey and Analysis of Aircraft Maintenance Metrics: A Balanced Scorecard Approach


Descriptive Note : Master's thesis


Corporate Author : AIR FORCE INSTITUTE OF TECHNOLOGY WRIGHT-PATTERSON AFB OH GRADUATE SCHOOL OF ENGINEERING AND MANAGEMENT


Personal Author(s) : Stahl, Adrienne L


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a603557.pdf


Report Date : 27 Mar 2014


Pagination or Media Count : 200


Abstract : Performance metrics have helped to sustain the Air Force, improve processes, and guided decisions makers through decades of challenges and change. The Air Force continues to change as it faces the challenges of an aging fleet coupled with the tightest budget constraints of modern times. The current metrics employed by the United States Air Force Aircraft Maintenance community have gone largely unchanged over decades despite a host of force altering events. The focus of this research is to evaluate current maintenance metrics and assess the utility of the Balanced Scorecard framework for use in a Maintenance Group. The researcher utilizes a mixed methodology to accomplish this evaluation, including survey research, statistical analysis, content analysis, and correlation analysis. The paper proposes a Maintenance Group Balanced Scorecard based on the analysis of survey responses from Maintenance Officers with Combat Air Forces (CAF) experience. The proposed Balanced Scorecard is comprised of existing, refined, and proposed metrics to measure each perspective category of the Balanced Scorecard, and is intended to help align maintenance metrics with organizational goals/objectives and the strategic goals of Maintenance Groups in CAF units.


Descriptors :   *AIRCRAFT MAINTENANCE , AIR FORCE , METRICS , SCHEDULING , THESES


Subject Categories : Aircraft
      Logistics, Military Facilities and Supplies


Distribution Statement : APPROVED FOR PUBLIC RELEASE