Accession Number : ADA590856


Title :   Identifying and Solving the Real Problems Facing the Integrated Disability Evaluation System (IDES)


Descriptive Note : Master's thesis


Corporate Author : ARMY COMMAND AND GENERAL STAFF COLLEGE FORT LEAVENWORTH KS


Personal Author(s) : Mortimer, Kenneth J


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a590856.pdf


Report Date : 14 Jun 2013


Pagination or Media Count : 148


Abstract : The Integrated Disability Evaluation System (IDES) represents a significant interagency collaboration between the Department of Veterans Affairs (VA) and the Department of Defense (DoD). Despite significant work on the part of both agencies, their efforts to get the system to meet its timeliness goals have met with limited success. This thesis seeks to identify and solve the real problems facing the IDES by studying three areas of concern: systems, problem formulation, and organizational culture. The thesis uses both qualitative and quantitative tools to analyze these problem areas. The results suggest that the IDES may have been developed without a full appreciation of the complexity of the disability evaluation problem, and with a process-driven focus that reflects organizational cultures that value stability and order. The thesis concludes with ideas for building adaptability into the IDES by clarifying ownership, adapting systems, and improving performance standards.


Descriptors :   *DEFICIENCIES , *DEPARTMENT OF DEFENSE , *INFORMATION SYSTEMS , *INTEGRATED SYSTEMS , *MEDICAL EXAMINATION , *MENTAL HEALTH , *MILITARY PERSONNEL , *PHYSICAL DISABILITIES , CULTURE , INTERAGENCY COORDINATION , PROBLEM SOLVING , SYSTEMS ANALYSIS , THESES , TIMELINESS


Subject Categories : Government and Political Science
      Personnel Management and Labor Relations
      Medicine and Medical Research
      Computer Systems
      Military Forces and Organizations


Distribution Statement : APPROVED FOR PUBLIC RELEASE