Accession Number : ADA570730


Title :   Measuring Information Glut: Applying Systems Thinking to the Problem of E-mail Overload


Descriptive Note : Master's thesis


Corporate Author : NAVAL POSTGRADUATE SCHOOL MONTEREY CA DEPT OF INFORMATION SCIENCES


Personal Author(s) : Kemmitz, Bryan M


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a570730.pdf


Report Date : Sep 2012


Pagination or Media Count : 93


Abstract : As a result of the unregulated rise of superfluous interoffice e-mail, employees currently must wade through inboxes glutted with needless information to find the tidbits of valuable data actually needed to perform their jobs. This problem, also known as e-mail overload, creates unnecessary stress, reduces workplace productivity, and fundamentally threatens the information superiority of both private and government enterprises. Organizations that try to combat e-mail overload by employing e-mail policies, filters, and personal e-mail management techniques often find that these initiatives miss the mark or do very little to reduce the dissemination of superfluous e-mail. This thesis aims to utilize systems thinking to provide a more complete evaluation of the pitfalls associated with the above-mentioned performance improvement initiatives, and also to demonstrate the central (but often overlooked) role that balancing feedback and metrics play in systems that have underlying goal-oriented behaviors. The thesis finally proposes an Information Glut Ratio (IGR) that can potentially provide an organization with a basic, tailorable process for measuring, stabilizing, and regulating the amount of superfluous information that gluts e-mail inboxes.


Descriptors :   *CORPORATE INFORMATION MANAGEMENT , *ELECTRONIC MAIL , *FEEDBACK , *OVERLOAD , *PERFORMANCE(HUMAN) , *PRODUCTIVITY , *SYSTEMS APPROACH , BEHAVIOR , FILTERS , GOVERNMENT EMPLOYEES , METRICS , MILITARY PERSONNEL , OFFICE PERSONNEL , POLICIES , STRESS(PSYCHOLOGY) , THESES


Subject Categories : Administration and Management
      Information Science
      Psychology
      Telemetry


Distribution Statement : APPROVED FOR PUBLIC RELEASE