Accession Number : ADA554063


Title :   Flight Attendant Fatigue: A Quantitative Review of Flight Attendant Comments


Descriptive Note : Final rept.


Corporate Author : FEDERAL AVIATION ADMINISTRATION OKLAHOMA CITY OK CIVIL AEROSPACE MEDICAL INST


Personal Author(s) : Avers, Katrina B ; Nei, Darin ; King, S J ; Thomas, Suzanne ; Roberts, Carrie ; Banks, Joy O ; Nesthus, Thomas E


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a554063.pdf


Report Date : Oct 2011


Pagination or Media Count : 26


Abstract : Today's aviation industry is a 24/7 operation that produces a variety of challenges for cabin crew members, including extended duty periods, limited time off, frequent time zone changes, jet lag, less-than-optimal sleeping conditions, and nonstandard work hours such as night duty and rotating schedules. Despite operational requirements, the body's biological need for sleep does not change. In other words, individuals are not physiologically prepared to operate effectively on the 24/7 schedules that define today's flight operations. In 2008, the FAA was congressionally mandated to examine fatigue implications for cabin crew operations. A survey was developed as one of six projects to identify the type and frequency of fatigue experienced by flight attendants and to assess how fatigue may impact airline safety. This content analysis provides a quantitative review of flight attendants' comments that were provided on the congressionally mandated survey that was conducted in 2008. This report can be used as a supplement to interpret the published survey results (Avers et al., 2009b). Two hundred surveys were randomly selected for each type of operation and level of seniority. A total of 1,800 surveys with comments were content analyzed (936 paper, 864 online). Eight broad comment categories were identified: scheduling, health, airline and airline policy, job performance and job satisfaction, meals, survey satisfaction, workload, and break facilities. Each category consisted of multiple positive and negative issues identified by the flight attendants. The report outlines the most frequently reported categories and issues, summarizes the key issues by type of operation (low-cost, regional, network carrier) and seniority level, and provides examples of actual respondent comments for the most commonly identified topics.


Descriptors :   *ATTITUDES(PSYCHOLOGY) , *COMMERCIAL AVIATION , *FATIGUE(PHYSIOLOGY) , *FLIGHT CREWS , *QUANTITATIVE ANALYSIS , *SURVEYS , AVIATION SAFETY , HEALTH , JET LAG , JOB SATISFACTION , NUTRITION , PERFORMANCE(HUMAN) , PHYSIOLOGICAL EFFECTS , POLICIES , SCHEDULING , SLEEP DEPRIVATION , WORKLOAD


Subject Categories : Commercial and General Aviation
      Personnel Management and Labor Relations
      Stress Physiology


Distribution Statement : APPROVED FOR PUBLIC RELEASE