Defense Medical Human Resources System-internet (DMHRSi): A Case Study on Compliance and Accuracy
Final rept. Jul 2008-Jul 2009
DEWITT ARMY COMMUNITY HOSPITAL FORT BELVOIR VA
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The Defense Medical Human Resources System-internet DMHRSi is a web-based, tri-service, human resource management system that was created to standardize human resource management processes and to allow for greater accountability of medical resources throughout the military health system. The system requires the input of complete and accurate time card data to allow for the collection and distribution of human resources information for corporate decision-making on military health care. DeWitt Army Community Hospital has struggled with user compliance in the completion of DMHRSi time cards. Non-compliance has caused delays in processing time card data that is needed by decision makers. The organization also has problems with maintaining the accuracy of time card data within DMHRSi. The study shows that both compliance and the accuracy of data can be improved. The study recommends leaders increase their involvement in promoting compliance and accuracy, ensure users have adequate education regarding DMHRSi, and use an organizational change model to improve user compliance and accuracy throughout the organization.
- Administration and Management
- Personnel Management and Labor Relations
- Computer Systems