Accession Number : ADA493866


Title :   Quantitative Analysis of Contributing Factors Affecting Patient Satisfaction in Family Medicine Service Clinics at Brooke Army Medical Center


Descriptive Note : Final rept. Jul 2007-Jul 2008


Corporate Author : BROOKE ARMY MEDICAL CENTER FORT SAM HOUSTON TX


Personal Author(s) : Gates, Timothy M


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a493866.pdf


Report Date : 06 Jun 2008


Pagination or Media Count : 82


Abstract : Predictors of patient satisfaction for Brooke Army Medical Center Family Medicine Service primary care clinics was performed. Data was obtained from the Army Provider Level Patient Satisfaction Survey from May 2003-September 2007. An ordinal regression model was developed to determine the effect patient demographics, facility characteristics, and patient-provider interaction on patient satisfaction. Mean patient satisfaction was 4.635 (1-completely dissatisfied, 5-completely satisfied). Two key significant variables emerged in this study; whether the patient saw their primary care provider, F(1, 13,863) = 102.953,p .001, and the type of provider F(1, 13,862) = 33.951,p .001. The overall model resulted in a Nagelkerke pseudo R square of .593 and a chi-square goodness of fit of x2(12, N= 13,865) = 8371.89,p .05.


Descriptors :   *MEDICAL SERVICES , *PATIENTS , *PERSONNEL MANAGEMENT , HEALTH CARE MANAGEMENT , SURVEYS , DEMOGRAPHY , PREDICTIONS , QUANTITATIVE ANALYSIS , ARMY FACILITIES


Subject Categories : Personnel Management and Labor Relations
      Medicine and Medical Research


Distribution Statement : APPROVED FOR PUBLIC RELEASE