Accession Number : ADA278772


Title :   Determining Successful Approaches for a Total Quality Management Training Program for Tripler Army Medical Center, Hawaii


Descriptive Note : Final rept. Jul 1992-Jul 1993


Corporate Author : TRIPLER ARMY MEDICAL CENTER HI


Personal Author(s) : Shero, John C


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a278772.pdf


Report Date : Aug 1993


Pagination or Media Count : 173


Abstract : Tripler Army Medical Center (TAMC) is in an early stage of its TQM implementation process. No coherent, unified scheme to foster the most appropriate TQM training of assigned personnel has been determined. The purpose of this project was to develop indicators of an efficacious TQM training program for Tripler Army Medical Center. This will aid and complement the implementation plan and will result in effective training of personnel. In determining which type of TQM training program to use, a qualitative approach was employed. The research design was the multiple case study method and the primary assessment tool was individual, personal interviews of other hospital organizations. The study identifies the principles of the successful training programs and those strategies which should be avoided. Recommendations for a quality structure and training program are made in the concluding section of the study. By utilizing this research, TAMC can formulate a TQM training program which will avoid the pitfalls and mistakes of other hospitals, while capitalizing on those training approaches which were successful. Once the training plan has been outlined and ratified, the TQM Quality Council will integrate it with the global implementation of the TOM plan. Total Quality Management (TQM).


Descriptors :   *MANAGEMENT , *MILITARY MEDICINE , *TOTAL QUALITY MANAGEMENT , *HEALTH CARE FACILITIES , GLOBAL , ORGANIZATIONS , TOOLS , CASE STUDIES , PERSONNEL , APPROACH , HAWAII , INDICATORS , HOSPITALS , ARMY , ERRORS , QUALITY , STRUCTURES , TRAINING , STRATEGY


Subject Categories : Administration and Management
      Humanities and History
      Medicine and Medical Research


Distribution Statement : APPROVED FOR PUBLIC RELEASE