Accession Number : ADA268236


Title :   The Software Support Qualitative Assessment Methodology. Volume 3. Implementing the Software Supportability Measure


Descriptive Note : Final rept.,


Corporate Author : ARMY INST FOR RESEARCH IN MANAGEMENT INFORMATION COMMUNICATIONS AND COMPUTER SCIENCES ATLANTA GA


Personal Author(s) : McCracken, W M ; Mynatt, Elizabeth ; Smith, Christopher ; Nunamaker, J F ; Chang, Ai-Mei


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a268236.pdf


Report Date : 22 Mar 1991


Pagination or Media Count : 56


Abstract : The Software Supportability Qualitative Assessment Methodology is a five volume reference set that provides measures to aid in the support of information systems. The volumes are aimed at improving the support process by more accurately assessing the capabilities of support organizations, qualitatively measuring the supportability of fielded systems and evaluating the operational readiness of fielded systems. The five volumes are: (1) Developing Quality Measures for Information Systems Support; (2) The Review of Metrics for Developing an Information Systems Support Measurement Framework; (3) Implementing the Software Supportability Measure; (4) Implementing the Support Organization Assessment Measure; and (5) Implementing the Operational Readiness Measure. This volume provides instructions for collecting data for the measure, compiling the measure by evaluating the data, and interpreting the final result. The volume also contains guidelines for improving the supportability of an information system based on its evaluation. Specifically, information is presented that contains resource estimations for compiling and evaluating the measure, questionnaires for collecting the required data and step-by-step instructions for measuring the supportability of an information system.


Descriptors :   *INFORMATION SYSTEMS , *COMPUTER PROGRAM RELIABILITY , MAINTENANCE , MEASUREMENT , METHODOLOGY , TOOLS , CYCLES , DATA ACQUISITION , LIFE CYCLES , QUESTIONNAIRES , INSTRUCTIONS , RESOURCES , QUALITY , OPERATIONAL EFFECTIVENESS , OPERATIONAL READINESS , ORGANIZATIONS , DATA MANAGEMENT


Subject Categories : Computer Programming and Software
      Computer Systems


Distribution Statement : APPROVED FOR PUBLIC RELEASE