Accession Number : ADA268235
Title : The Software Support Qualitative Assessment Methodology. Volume 2. The Review of Metrics for Developing an Information Systems Support Measurement Framework
Descriptive Note : Final rept.
Corporate Author : ARMY INST FOR RESEARCH IN MANAGEMENT INFORMATION COMMUNICATIONS AND COMPUTER SCIENCES ATLANTA GA
Personal Author(s) : McCracken, W M ; Mynatt, Elizabeth ; Smith, Christopher ; Nunamaker, J F ; Chang, Ai-Mei
Report Date : 02 Mar 1991
Pagination or Media Count : 22
Abstract : The Software Supportability Qualitative Assessment Methodology is a five volume reference set that provides measures to aid in the support of information systems. The volumes are aimed at improving the support process by more accurately assessing the capabilities of support organizations, qualitatively measuring the supportability of fielded systems and evaluating the operational readiness of fielded systems. The five volumes are: (1) Developing Quality Measures for Information Systems Support; (2) The Review of Metrics for Developing an Information Systems Support Measurement Framework; (3) Implementing the Software Supportability Measure; (4) Implementing the Support Organization Assessment Measure; and (5) Implementing the Operational Readiness Measure. This volume provides a survey and evaluation of current metrics in terms of information systems support. Specifically, three classes of metrics are reviewed: software product metrics, life cycle process metrics, and process management metrics.
Descriptors : *SOFTWARE ENGINEERING , *METRIC SYSTEM , COMPUTER PROGRAMS , MEASUREMENT , ORGANIZATIONS , INFORMATION SYSTEMS , TOOLS , QUALITY , DATA ACQUISITION , INSTRUCTIONS , LIFE CYCLES , SURVEYS , CYCLES , OPERATIONAL READINESS , MANAGEMENT , METHODOLOGY , MAINTENANCE
Subject Categories : Computer Programming and Software
Distribution Statement : APPROVED FOR PUBLIC RELEASE