Accession Number : ADA268157


Title :   Information Center Help Desk


Descriptive Note : Final rept. 1 Jun-1 Sep 91,


Corporate Author : ARMY INST FOR RESEARCH IN MANAGEMENT INFORMATION COMMUNICATIONS AND COMPUTER SCIENCES ATLANTA GA


Personal Author(s) : Hilderbrand, T N


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a268157.pdf


Report Date : Sep 1991


Pagination or Media Count : 214


Abstract : Four major activities were included in this project: (1) the identification and classification of the types of Help Desk support typically provided by an Army IC; (2) a survey of technology, both hardware and software, that is available to specifically support the IC's Help Desk function; (3) data collection to support an evaluation of this technology with respect to its ability to handle the types of Help Desk support provided; and (4) production of a final report documenting the results of the surveys.


Descriptors :   *COMPUTER PROGRAM DOCUMENTATION , *DATA PROCESSING , FUNCTIONS , PRODUCTION , IDENTIFICATION , SURVEYS , CLASSIFICATION , ARMY , COLLECTION


Subject Categories : Computer Programming and Software


Distribution Statement : APPROVED FOR PUBLIC RELEASE