Accession Number : ADA268100


Title :   The Software Support Qualitative Assessment Methodology. Volume 4. Implementing the Support Organization Assessment Measure


Descriptive Note : Final rept.,


Corporate Author : PURDUE UNIV LAFAYETTE IN DEPT OF COMPUTER SCIENCES


Personal Author(s) : McCracken, W M ; Mynatt, Elizabeth ; Smith, Christopher ; Nunamaker, J F ; Chang, Ai-Mei


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a268100.pdf


Report Date : 22 Mar 1991


Pagination or Media Count : 48


Abstract : The Software Supportability Qualitative Assessment Methodology is a five volume reference set that provides measures to aid in the support of information systems. The volumes are aimed at improving the support process by more accurately assessing the capabilities of support organizations, qualitatively measuring the supportability of fielded systems and evaluating the operational readiness of fielded systems. The five volumes are: (1) Developing Quality Measures for Information Systems Support, (2) The Review of Metrics for Developing an Information Systems Support Measurement Framework, (3) Implementing the Software Supportability Measure, (4) Implementing the Support Organization Assessment Measure, (5) Implementing the Operational Readiness Measure. This volume provides instructions for collecting data for the assessment, conducting the assessment, and interpreting the final results. Also included are guidelines for improving the capabilities of a support organization based on its evaluation.


Descriptors :   *SOFTWARE ENGINEERING , *DATA ACQUISITION , *QUESTIONNAIRES , MEASUREMENT , METHODOLOGY , ORGANIZATIONS , INSTRUCTIONS , INFORMATION SYSTEMS , OPERATIONAL READINESS , QUALITY


Subject Categories : Computer Programming and Software


Distribution Statement : APPROVED FOR PUBLIC RELEASE