Accession Number : ADA264892


Title :   37TH Air Rescue Squadron--A TQM Experiment


Descriptive Note : Study project


Corporate Author : ARMY WAR COLL CARLISLE BARRACKS PA


Personal Author(s) : Wiram, Gordon M


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a264892.pdf


Report Date : 15 Apr 1993


Pagination or Media Count : 41


Abstract : A portrayal and analysis of one of the first US Air Force operational squadron Total Quality Management implementation experiments. A success story of using quality philosophy and methodologies to correct longstanding mission neglect. Using TQM's fundamentals of mission identification, customer focus, worker empowerment, statistical measurement, and cultural change, the 37th Air Rescue Squadron achieved notoriety as one of the best squadrons in the command and earned and earned TQM praise from the Rochester Institute of Technology/USA Today. TQM is applicable to operational military organizations if senior leadership provides the proper cultural values through their actions. The theme of lessons learned is more attention must be placed on doing the right thing; instead of doing things right.


Descriptors :   *TOTAL QUALITY MANAGEMENT , *AIR FORCE OPERATIONS , *AIR SEA RESCUES , LESSONS LEARNED , SQUADRONS , HELICOPTERS


Subject Categories : Administration and Management
      Military Operations, Strategy and Tactics


Distribution Statement : APPROVED FOR PUBLIC RELEASE