Accession Number : ADA264108


Title :   Patient Satisfaction Survey, 1990-1991


Descriptive Note : Final rept. Apr 90-Sep 91,


Corporate Author : ARMY HEALTH CARE STUDIES AND CLINICAL INVESTIGATION ACTIVITY FORT SAM HOUSTON TX


Personal Author(s) : Mangelsdorff, A D


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a264108.pdf


Report Date : Sep 1991


Pagination or Media Count : 33


Abstract : Headquarters, U.S. Army Health Services Command (HQ HSC) requested the Group Health Association of America (GHAA) Consumer Satisfaction Survey instrument be used to survey potential users of DoD medical treatment facilities (HSC Task Number 2293). A similar survey was administered in 1989 and it was recommended that patient satisfaction surveys be conducted each year. The GHAA instrument was adapted for a military population and sent out from November 1990 through April 1991. Returned instruments were edited and comments coded. Items were scored as suggested by GHAA and were developed using the GHAA criteria. The 10 GHAA content categories were access, finances, technical quality, communication, choice and continuity of providers, interpersonal care, outcomes, overall quality, time spent, and general satisfaction.... Patient satisfaction, Patient care, Medical care beneficiary.


Descriptors :   *MORALE , *SURVEYS , *MEDICAL SERVICES , *PATIENTS , MILITARY FACILITIES , HEALTH , POPULATION , ARMY , HEALTH CARE FACILITIES , FINANCE , RETIREMENT(PERSONNEL) , CONSUMERS , SELECTION , NUMBERS , OUTPATIENT CLINICS , MILITARY MEDICINE , ACTIVE DUTY , QUALITY , TIME , CLINICAL MEDICINE , FAMILY MEMBERS


Subject Categories : Personnel Management and Labor Relations
      Medical Facilities, Equipment and Supplies


Distribution Statement : APPROVED FOR PUBLIC RELEASE