Accession Number : ADA261740


Title :   Development of a Total Quality Leadership Implementation Roadmap for Naval Hospital, Pensacola, Florida


Descriptive Note : Final rept. Jul 1990-Jul 1991


Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION


Personal Author(s) : Hiland, James


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a261740.pdf


Report Date : May 1991


Pagination or Media Count : 116


Abstract : Following Department of Defense (DoD) guidance, the Department of the Navy (DoN) is aggressively pursuing widescale implementation of a continuous quality improvement philosophy. This philosophy, generally known as Total Quality Management (TQM) in the DoD, is widely known as Total Quality Leadership (TQL) within the Department of the Navy. A review of the literature examining the history of continuous quality improvement in the civil sector, DoD, DoN, and the Navy Medical Department is presented. Findings of a survey diagnostically outlining work force perceptions of the organizational culture also are presented. The literature reveals that transformation to TQL involves altering the corporate culture as well as the need to change long-standing managerial paradigms. Although success stories abound, the transition to continuous quality improvement is time-consuming, and it requires patience and determination. A seven-phase TQL implementation roadmap for Naval Hospital, Pensacola, was developed. This two-year initiative was designed to assist management in ensuring an environment supportive of TQL growth within the organization.


Descriptors :   *LEADERSHIP , *MEDICAL SERVICES , *HOSPITALS , *TOTAL QUALITY MANAGEMENT , *TRANSFORMATIONS , *NAVAL SHORE FACILITIES , DEPARTMENT OF DEFENSE , CULTURE , FLORIDA , PERCEPTION(PSYCHOLOGY) , NAVY , CIVILIAN PERSONNEL , SURVEYS , MANAGEMENT PLANNING AND CONTROL


Subject Categories : Administration and Management
      Medicine and Medical Research
      Medical Facilities, Equipment and Supplies


Distribution Statement : APPROVED FOR PUBLIC RELEASE