Accession Number : ADA261686


Title :   The Development of a Total Quality Management Plan for David Grant USAF Medical Center Travis Air Force Base, California


Descriptive Note : Final rept. Jul 1990-Jul 1991


Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE STUDIES DIV


Personal Author(s) : Witt, Brian K


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a261686.pdf


Report Date : Dec 1991


Pagination or Media Count : 292


Abstract : The Office of the Secretary of Defense created a master plan for the implementation of Total Quality Management (TQM) in the Department of Defense (DOD) in response to a 1988 Presidential mandate. TQM is a management philosophy that has been embraced by DOD as the best method to improve quality and productivity and reduce costs within the Department. The TQM concept is primarily based on the pioneering work of Dr. W. Edwards Deming, Dr. Joseph H. Juran, and Philip B. Crosby and is directed at achieving continuous process improvement of products and services. The overriding objective of TQM is to increase customer satisfaction (DOD, 1988). While the application of TQM in the manufacturing industry and the military acquisition system has been successful, the health care industry has only recently begun to make inroads. Implementation of this new philosophy will prove to be a unique challenge for health care executives (Gillem, 1988). Significant planning will have to be accomplished in order to implement TQM in the military health care system to meet the 1995 deadline imposed by DOD.


Descriptors :   *MILITARY PERSONNEL , *HEALTH , *MILITARY MEDICINE , *TOTAL QUALITY MANAGEMENT , DEPARTMENT OF DEFENSE , INDUSTRIES , MANUFACTURING , COSTS , HEALTH CARE FACILITIES , PHILOSOPHY , QUESTIONNAIRES , EXECUTIVES , PRODUCTIVITY , PLANNING , THESES , LEADERSHIP , MANAGEMENT , JOB TRAINING


Subject Categories : Administration and Management
      Personnel Management and Labor Relations
      Medicine and Medical Research


Distribution Statement : APPROVED FOR PUBLIC RELEASE