Accession Number : ADA258416
Title : Staffing Sources of USAF Medical Center Systems Offices: A Study of Their Relation to Information Systems Quality.
Descriptive Note : Master's thesis,
Corporate Author : AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS
Personal Author(s) : Dorr, William K ; Christian, Shelley D
Report Date : Dec 1992
Pagination or Media Count : 181
Abstract : This study measured the relationship between Medical Systems Office staffing source (i.e., military medical, military communications/computer, civilian government, and contractor personnel) and quality of automated information services provided at CONUS USAF medical centers. A literature search determined that information system quality is best measured on eight dimensions: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality. The CIO at each medical center was surveyed to determine the level of system conformance to Air Force standards and to gather data on each MSO staff. Users at the medical centers were also surveyed in order to measure performance, features, reliability, serviceability, aesthetics, and perceived quality. The users were given the opportunity to evaluate up to three different information systems in operation at their medical center. Approximately 42.5 percent of the user survey population responded. No relationship was evident between MSO staffing source or source of staff supervision and the level of quality of information services. Further, the level of quality was unrelated to the types of information systems in operation.
Descriptors : *INFORMATION SYSTEMS , *MEDICAL SERVICES , MANAGEMENT INFORMATION SYSTEMS , PERSONNEL MANAGEMENT , PROCESSING , INFORMATION PROCESSING , HOSPITALS , RELIABILITY , QUALITY , SURVEYS
Subject Categories : Information Science
Personnel Management and Labor Relations
Medicine and Medical Research
Distribution Statement : APPROVED FOR PUBLIC RELEASE