Accession Number : ADA257542


Title :   A Study of Novice Systems Analysis Problem Solving Behaviors Using Protocol Analysis


Descriptive Note : Master's thesis


Corporate Author : NAVAL POSTGRADUATE SCHOOL MONTEREY CA


Personal Author(s) : Baker, Jr, Robert E


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a257542.pdf


Report Date : Sep 1992


Pagination or Media Count : 71


Abstract : The purpose of this research was to determine the problem solving behaviors of novice systems analysts during the design process. Using Protocol Analysis, this research found that novice analysts like their expert counterparts used an iterative problem solving process. However, unlike expert analysts, they exhibited a typical working behavior that tended to focus directly on the task at hand while overlooking larger but pertinent issues.


Descriptors :   *PERFORMANCE(HUMAN) , *PROBLEM SOLVING , *SYSTEMS ANALYSIS , *TRAINEES , *ANALYSTS , THESES , BEHAVIOR


Subject Categories : Psychology


Distribution Statement : APPROVED FOR PUBLIC RELEASE