Accession Number : ADA256345


Title :   A Study of Members' Attitudes toward the Process Action Team Experience at a Naval Hospital


Descriptive Note : Master's thesis


Corporate Author : CALIFORNIA STATE UNIV SAN DIEGO


Personal Author(s) : Seidman, Joyce H


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a256345.pdf


Report Date : Jan 1992


Pagination or Media Count : 81


Abstract : The Navy Medical Department, a bureaucratic control-type organization, is creating a quality infrastructure for the implementation of total quality leadership (TQL) through process action teams (PATs). Lessors learned from quality circles, an organizational intervention used to increase employees' participation in problem-solving, apply to the Navy's experience with PATs. A survey instrument developed by the author was administered to process action team members at a Naval hospital to assess their attitudes toward the PAT experience and TQL. Attitudes are clearly important in a long-term change effort such as this. Without favorable attitudes and strong commitment to the process, the implementation of TQL cannot succeed. The survey should be viewed as a formative evaluation of one Naval hospital's efforts after 18 months, a critical time to provide feedback about how team members are reacting to this management initiative. While progress has been made, the survey results suggest areas where improvements should occur to deepen members' commitment to and acceptance of TQL and process action teams.


Descriptors :   *LEADERSHIP , *MANAGEMENT , *HOSPITALS , CONTROL , PROBLEM SOLVING , SURVEYS , INTERVENTION , FEEDBACK , QUALITY , NAVY , ORGANIZATIONS


Subject Categories : Administration and Management
      Medical Facilities, Equipment and Supplies


Distribution Statement : APPROVED FOR PUBLIC RELEASE